Refund and Returns Policy

Not in love with your new purchase?

If you still aren’t convinced, to cancel your order, contact us. Here’s the process:

Some things to keep in mind:

  • We will ask you to provide photos of the affected items.
  • Pakagi does not accept returns of sealed goods, such as face masks, due to health or hygiene reasons. Returned orders won’t be available for reshipping and will be disposed of.
  • For a full description of our Damaged Goods policy, see our Terms and Conditions.
  • You can cancel your order within 30 days of receiving the product.
  • The cancellation must be made in writing via Pakagi’s Contact Form.
  • You cannot cancel your order after it is shipped. However, you can return the goods after delivery.

Return Process

  1. To cancel an order, contact us. Returns without prior contact and a valid return number will not be accepted.
  2. You can choose between getting a voucher for your canceled order’s full value or opting for a refund.

Please note: Returns can be submitted after receiving your order for most items.

  • Items not part of a promotion or sale can be returned within 30 days.
  • Items sold as part of a promotion or sale can be returned within 14 days.

All refunds for defective product returns will be processed within 21 days after we receive the returned products. You will not receive a refund for any postage costs. You will be entitled to a full refund of the purchase price paid for the product.

Need help?

If you have any questions or concerns, please let us know and we will gladly help out: Contact us.