Delivery & Return

Next-day delivery is available for eligible products and locations for an additional fee. Choose a delivery speed that suits you.

Delivery Options Overview

Pakagi offers a seamless and convenient delivery experience tailored to meet your needs. With our commitment to customer satisfaction, we provide Fast delivery for all products, ensuring that you enjoy the added convenience of having your orders shipped directly to your doorstep at no extra cost.

For those seeking an even quicker delivery option, Pakagi offers expedited services for an additional fee. Choose the delivery speed that suits your schedule, and we'll make sure your products arrive promptly.

At Pakagi, we understand the importance of a reliable and efficient delivery process. Rest assured that our dedicated team is working diligently to get your purchases to you in a timely manner. Experience the ease of shopping with Pakagi and let us handle the rest, so you can enjoy your new items hassle-free.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Email

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small and large items

Get Free Standard Delivery For Orders over $125

Standard Delivery. Get it in 1-2 working days (Transit time)

All-day delivery. Order anytime.

$6.99

Next-day delivery. Get it the next day, weekdays

All day delivery. Order by 2pm [D.C Time].

$14.99

Free Return of Goods

Are you not in love with your new purchase? No worries.

At Pakagi, enjoy peace of mind with our hassle-free return policy. If you're not completely satisfied with your order, we offer FREE RETURNS.

If you still aren’t convinced, to cancel your order, contact us by filling out the form below. Here's the process:

  1. To cancel an order, contact us.
  2. Returns without prior request and a valid return number will not be accepted.

Some things to keep in mind:

  • For a full description of our Damaged Goods policy, see our Terms and Conditions.
  • You can make a return request within 30 days of receiving the product.
  • The cancellation must be made in writing via Pakagi's Return Form below.
  • You cannot cancel your order after it is shipped. However, you can return the goods after delivery.
  • After contacting us, when you request a return from Pakagi, we typically provide you with a return label that you can use to send the goods back. You’ll need to package the items securely and drop them off at a designated location, such as a carrier drop-off point or a local post office.
  • Packaging and Documentation: All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Items returned without original documentation may be rejected.
  • Alterations: Any product that has been resized, damaged, or otherwise altered after delivery will not be accepted for return.

All refunds for defective product returns will be processed within 21 days after we receive the returned products.

NOTE: We are pleased to provide exchanges for customers upon request.

Need help?

If you have any questions or concerns, please let us know and we will gladly help out: Contact us.

Return/Exchange Form

FAQs

My order hasn't arrived yet. Where is it?

If your Pakagi order hasn't arrived within the estimated delivery window, please check the tracking information provided in your order confirmation email. You can also log in to your Pakagi account to view the real-time status of your order. If you encounter any issues, feel free to reach out to our customer support for assistance.

Do you deliver on public holidays?

Yes, Pakagi aims to maintain regular delivery schedules, including delivery on public holidays. However, please be aware that delivery may be slower on such occasions due to potential increased demand or holiday-specific logistics. We appreciate your understanding and patience during these times.

Do you deliver to my postcode?

Pakagi strives to provide widespread coverage, delivering to a vast range of postcodes. During the checkout process, you can enter your postcode to check for delivery eligibility and estimated delivery times based on Pakagi's capabilities.

Is next-day delivery available on all orders?

The availability of next-day delivery depends on the specific shipping options chosen during the checkout process. While we provide expedited shipping choices, the delivery speed may vary based on the selected option, your location, and the purchase time.

Do I need to be there to sign for delivery?

No, a signature is not required for Pakagi deliveries. We provide a secure and efficient delivery process, allowing your orders to be delivered directly to your doorstep without needing a signature.

Can I track my order?

Yes, you can track your Pakagi order using the tracking information provided in your order confirmation email or by logging in to your Pakagi account. This allows you to monitor the real-time status of your delivery.

Can I change the delivery address after placing an order?

Once an order has been placed, the delivery address cannot be changed. It's essential to double-check and confirm the accuracy of the shipping address during the checkout process to avoid any potential issues.

Is international shipping available?

At this time, Pakagi primarily focuses on domestic shipping within the designated regions. International shipping may not be available, but we are continually exploring options to expand our reach.