Contact us
If you have questions about anything, Pakagi - from buying a product, to where is your order, all the way to listing an item as a seller, head on over to our Help Centre.
FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product that you see in the picture. We use high-quality materials and printing techniques to ensure that our products match the images on our website. However, please note that there may be slight variations in color and size due to different monitor settings and measurement methods.
You can view your sales receipt in your email inbox after you place an order. You can also access your sales receipt from your account dashboard on our website. Please make sure to keep a copy of your sales receipt for future reference.
We will accept exchanges and returns of unworn and unwashed items within 30 days of the latest estimated delivery date for most items.
To initiate a return, please contact us with your order number and reason for return. We will provide you with a return authorization number and instructions on how to ship the item back to us.
Your return will usually be processed within two weeks 21 days. We’ll send you a Return Notification email to notify you once the return has been completed.
Please note that any products that are returned must be in their original condition and packaging. We also do not accept returns of products that have been customized or personalized by the customer. Please check our Return Policy.
The return is free only if the product is misprinted, damaged, or defective. In that case, we will cover the return shipping costs and send you a new product or a refund. However, if you want to return a product for any other reason, such as changing your mind or ordering the wrong size, you will have to pay for the return shipping yourself. We do not offer exchanges for these cases.
Please note that Pakagi will request that you provide photographs of the affected items.
We try our best to keep our inventory updated and restock items as soon as possible. However, some items may be discontinued or limited edition and may not be available again. If you want to be notified when an item is back in stock, please create an account then add this item to your favorites and we will send you an email once the product is available again.
If you are interested in some of our products and you want to make your purchase, it's now easier than you think with Attirs, all you need is a PayPal, a Payonner account, or a credit/debit card, and go ahead by clicking "Buy Now" on the product page then enter your information and congratulation for your new purchase.
Want to check on your order status? Clicking the button below will give you some neat order details like:
- Estimated Delivery Date
- Tracking information (if applicable)
- What items are in production or have shipped?
Can I track my order?
We rely on a global network of shipping services (UPS, FedEx, DHL) as well as local postal services (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available.